Refund policy

1. Because these are one of a kind products with a picture of your,we do not offer refunds.Once you submit an order, we cannot cancel it because our people start working as soon as the order is completed. If you need a refund and your order has not yet been produced, we can provide you with a refund.

2. If within this period, the jewelry shows defects in material or craftsmanship, we will provide a replacement at no extra cost. we’ll offer a piece of similar value or style.

3. All freight borne by the customer. This includes shipping costs for returns or exchanges and import/customs fees for international shipping. We do not bear any additional costs to the post office and shipping costs are non-refundable. For all orders purchased using discount codes, we cannot return/exchange them. 3, please contact your local post office to confirm the actual return shipping charges. For all packages lost/stolen after delivery, you can contact your local post office and provide your tracking number. We cannot provide reimbursement for lost/stolen packages.

Damaged Package & Other Quality Issues

For customized items:

We can refund you the fee or reship a product for you free of charge. You only need to contact us within 3 natural days after receiving the goods to inform us of the problems with the package.

For standard items:

We can refund you the fee or reship a product for you free of charge. You only need to contact us within 3 natural days after receiving the goods to inform us of the problems with the package.

 * If the package you received has damaged or any other quality problems, please contact us within 3 natural days after receiving the goods. Please note that we will not accept cases beyond this time frame.

Do I Need To Pay The SHIPPING FEE if I want to return or exchange?

1. Non-reason Return or Exchange

For customized items:

Yes

For standard items:

Yes

2. Damaged Package & Lost Package

For customized items:

No

For standard items:

No

How can you contact us with any questions at info@lameigram.com.