Our processing usually takes about 2-4 weeks (depending on how overwhelmed we are in orders). 

Shipping to the US is 10-15 business days.
Shipping to Canada is 12-20 business days.
Shipping worldwide is 15-20 business days.

Shipping rates differ from country to country and are mentioned on our website during check out! Price ranges can also differ depending on how soon you want your order to arrive.

Once your porcelain order has been dispatched, our system will automatically send you a confirmation email. This email will include a tracking link, allowing you to monitor the status of your shipment in real time.

If you would like updates on the production progress of your porcelain items before dispatch, please don’t hesitate to reach out to us. Simply provide your order number, and our team will promptly share the latest status and details of your order.

We’re here to ensure a seamless experience from production to delivery!

If the item in your package arrive damaged, we will either issue a full refund or send you a replacement free of charge—no questions asked.

To ensure a quick resolution, please contact us as soon as possible and provide photos of the damaged item. Once we receive your message, we’ll take care of everything promptly and efficiently.

Your satisfaction is our priority!

We specialize in creating custom mugs for all kinds of pets! Whether you have a dog, cat, pig, bird, or any other furry (or feathery) friend, we can bring your vision to life. No matter the breed or species, we’re here to craft the perfect mug for you!